Frequently Asked Questions
Everything you need to know about shopping with Montura
What are your shipping rates and delivery times?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping costs are calculated at checkout based on your location, with free standard shipping available on orders over $100.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
Montura Online Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by destination, typically ranging from 7 to 14 business days. Please note that customs duties may apply.
Are your products covered by a warranty?
All products purchased through Montura are covered by a 1-year limited warranty against manufacturing defects. If you believe your item is faulty, please contact our support team with your order number and photos of the issue.